This includes returns and exchanges, No refunds for this charges once label is printed and send. If you order is return because you address is wrong please make another deposit for shipping and handling charges. Insurance is offer to all items you choose is up to you just select that option at the time to checkout

We do not refund shipping and handling charges.

To report item you tracking number must have a “No delivered status", once the package is on the post office is your package, call your local post office to file a claim and track the item for you. In order to get a human on the phone at USPS refer to this page http://www.gethuman.com and follow their instructions. Send us an email if we need to do something to cooperate in the process such as resend it or confirmations.

* Please send email if you tracking number is not posted, sometimes is send manually

We do not send packages to unconfirmed address, you must register the address on Paypal as a shipping address before to complete your transaction, NO EXCEPTIONS.

"Check at USPS your address to make sure is correct, if you address can not be confirmed or appears as wrong, your order will be hold until you reply with a confirmation email.